Last updated: August 2026
We want you to be happy with your gear. If something isn't right, here's how returns and refunds work.
You may request a return within 7 days of delivery for unused products in their original packaging with tags intact.
For hygiene and customization reasons, the following are non-returnable: strung racquets (stringing is a custom service), used grips, and any product showing signs of use, unless the item is defective or damaged on arrival.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos at support@valyriansports.com. We'll arrange a replacement or full refund.
Approved refunds are processed to your original payment method within 5–7 business days after we receive and inspect the returned item. Shipping charges are non-refundable except where the return is due to our error.
Email support@valyriansports.com with your order number and reason. Our team will guide you through pickup or drop-off.
